Pricing and Order

Pre-Sales FAQ

Questions & Answers

Have a question not listed here?

It's OK, just drop us a line, and let us know, we'll get back to you ASAP! We would be glad to help.

Is there a trial or demo available?
Yes. Click here to sign up for a free 21-day trial. The downloadable product is provided, ionCube encrypted (no source code).

What is the procedure of establishing partnership?
Fill in a form at our site and accept the partner agreement. After we confirm your partnership status, you can buy Vivvo CMS with a partner discount.

I'm trying to run the Trial version, but I'm getting the following error - Site error: the file requires the ionCube PHP Loader to be installed by the site administrator. What do I do?
The Free Trial version is encoded with ionCube encoder and you need to have ionCube loader installed, which is free and can be downloaded from this location: For more information about ionCube, please visit

I got trial, but I'm unable to download stuff from the Download Center?
Only license holders with active license subscription are eligible to download assets from the Download Center using Client area email address and password to log-in. If your support/upgrade package has expired you cannot access unless you renew the license. Free Trial license owners do not qualify for upgrade/support packages, therefore they cannot have access to the Download Center as well.

Do you have any additional methods of payment besides major credit cards or PayPal?
We accept Western Union and direct bank wire (wire transfer). For more information regarding these forms of payment, please contact us.

Do you offer refunds?
Unfortunately - no. We provide our customers with every opportunity to try the product, including a 21 day free trial. However, since the software is actually a intangible goods, after the product has been purchased we cannot offer "no questions asked" refund. The full refund can be issued within 30 days from the moment of purchase, under the following circumstances:

  • The software does not work as advertised, or as showcased in our Trial/Demo
  • The software cannot work properly on server configuration used for any reason

Can I purchase a single website license to evaluate the software, and then upgrade for only a difference in price?
Yes, you can purchase a license and then upgrade to the desired one by paying only the difference in price. More details available on Upgrade License page.

Do you offer discounts for non-profit or educational organizations?
We offer 30% discount on Professional and Business edition to schools and non-profit organizations. To request a non-profit discount you need to send us an official e-mail from your organization's account.

How does your license system work?
Our license system is fully automated. When you place an order the license key is automatically generated. Based on what your settings are, the license key can be tied to a domain, IP, and can be set to only be active for a specified time period.

Is the license a life time license? Do I have to pay any additional fees?
The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software, only for support and upgrades package which is optional.

Can I have an additional license key for our test server before going live?
Yes, our licensing system accomodates this. All you have to do is send us an email and we'll give you a new license key for your production server at no additional charge.

Is there a maximum number of content types or articles, pages, cagegories that I can create?
No. You can create an unlimited amount of content types and items based on those content types, regardless of which edition you purchase.

Can I add Google AdSense (or any other ads) to my site?
Yes. Vivvo supports any and all third party advertising and analytics packages on the market. All you need to do is copy the code snippet for AdSense or Google Analytics or whatever else into the template files, like footer.tpl.

Does Vivvo CMS support other languages, including RTL? Can it be easily translated into my own language?
Yes, Vivvo CMS has in built support for all character sets and orientations (right to left and left to right). It supports number of langauges, such as Hebrew, Tamil, Farsi, Urdu, Chinese and so on. Please refer to respective international demos to see for your self - Chinese and Arabic currently available. We currently have over 20 language packs, mostly contribution from our community. Also, it is very easy to translate to your own language, and requires no technical skills at all.

I want to switch from another CMS to Vivvo CMS. Can I import my site structure and data?
At the moment it's possible to import data from Wordpress and Joomla, and we're working on importers for other content management systems. We also provide full migration service that includes data migration, template migration, URL migration and consultancy during complete process.

Still can't find what you're looking for?

Try searching the Knowledge Base section or browse the FAQs.

If you still can't find the answer try visiting our customer forums.

You can also submit a support request via email. We'll get back to you within a few hours.

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