Support Center

Support Center Home

Our Support Center includes comprehensive resources to address your technical questions. Our technical support team is committed to providing superior support service, and is available Monday to Friday, 9am - 6pm GMT+1 (Europe time).

Support Center Resources

As a general guideline, we suggest taking the following steps to get the most out of our technical support service:

  • Online Documentation - Updated regularly with each version release, Online Documentation contains product-specific information - from instructions on how to install and get started, to detailed product features, tutorials and references.
  • Consult Our Knowledge Base - Need an answer fast? Browse our knowledgebase for articles on a broad range of topics.
  • Participate in Discussion Forums - Our support Forums allow users to exchange valuable information with other users and developers on general technical issues and product-specific topics.
  • Submit a Support Request - Submitting your support questions through the online support form is the best way to ensure that your requests are properly tracked and answered by our technical support team. Each license level is assigned the appropriate number of support incidents, and an upgraded support package can be obtained if necessary.

We strongly encourage you to read Support Service Level Agreement carefully to avoid any misunderstandings and familiarize yourself with your rights and obligations on having the support level you paid for.