Support Center Home
Our Support Center includes comprehensive resources to address your technical questions. Our technical support team is committed to providing superior support service, and is available Monday to Friday, 9AM-6PM GMT+1 (3AM-12AM EST).
Support Center Resources
As a general guideline, we suggest taking the following steps to get the most out of our technical support service:
- Online Documentation - Updated regularly with each version release, Online Documentation contains product-specific information - from instructions on how to install and get started, to detailed product features, tutorials and references.
- Consult Our Knowledge Base - Need an answer fast? Browse our knowledgebase for articles on a broad range of topics.
- Participate in Discussion Forums - Our support Forums allow users to exchange valuable information with other users and developers on general technical issues and product-specific topics.
- Submit a Support Request - Submitting your support questions through the online support form is the best way to ensure that your requests are properly tracked and answered by our technical support team. Each license level is assigned the appropriate number of support incidents, and an upgraded support package can be obtained if necessary.
Support Levels
We strongly encourage you to read Support Service Level Agreement carefully to avoid any misunderstandings and familiarize yourself with your rights and obligations on having the support level you paid for.
Standard Support
Gain reliable support for smooth installation and operation of your Vivvo content management solution. You'll have access to a support representative during business hours and to our online product and support information, customer-to-customer forums, and account and case management.
- One authorized technical contacts per agreement
- Access to Support HelpDesk, our online support portal
- Access to software updates and patches
- Six months free with Standard and Professional License
- Annual renewal (with license renewal) at $85/year
Premium Support
Access our telephone support for lightening -fast response to critical problems. You will also have access to Basic Support features, including HelpDesk, our online support site that provides extensive product and support information, customer-to-customer forums, and online account and case management.
- Telephone support during local business hours
- Aggressive service level objectives
- One authorized technical contacts per agreement (or multiple for Corporate license holders)
- Access to Support HelpDesk, our online support portal
- Access to software updates and patches
- Access to private Developer section on customer forums
- Twelve months free with Developer and Corporate License
- Annual renewal (with license renewal) at $245/year (for Developer license)
