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Old 03-03-2006, 07:22 PM   #1
seemoresearch
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Default How come sales@word-press.net will not return my email.

You told me to contact sales@word-press.net. I did and they did not answer my questions. What is your tech service like? If I can't get a response before I give you my money what will happen when my site is down and no one responds?

Last edited by seemoresearch; 03-03-2006 at 07:25 PM.
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Old 03-03-2006, 11:24 PM   #2
boccio
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Our standard response time for inquiries is 12-24hrs.

I don't see anything wrong, if you are under the impression that one of your emails is not answered, please resend it.

//edit:
just checked with sales staff, your email sent on Thursday, 2nd 10:08 pm was answered on Friday 3rd, 1:08 pm, which means within 15 hrs.

I really see no reason to be so harsh, this is absolutely within SLA we give to all email enquries.
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Last edited by boccio; 03-03-2006 at 11:48 PM.
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Old 03-04-2006, 10:31 AM   #3
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I was wrong. They did respond to my email. It was in my junk folder. Sorry.
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