help!

[Steve]

ok just purchased porfessional 2 pack special.... have worked all day on installation and customization, doing well, so far so good..... looking good, then BAM did something and totally crashed the install.... spent an hour trying to fix and figurd i would just re-install on differnt db and start over, since i could quickly get back to the point i was at

so re-installed on same domain but in different directory and I get invalid license error... but its installed on the same domain as before, just different directory.

I can use my other license and start over, but do not understand how the license is invalid after trying to re-install on same domain name... can someone enlighten me?

[Alex]

Just checked your license log, no problem there. Is this subfolder you installed to also a subdomain? If you wish I can reissue (reset) your license, just let me know.

[casca]

ok just purchased porfessional 2 pack special.... have worked all day on installation and customization, doing well, so far so good..... looking good, then BAM did something and totally crashed the install.... spent an hour trying to fix and figurd i would just re-install on differnt db and start over, since i could quickly get back to the point i was at

so re-installed on same domain but in different directory and I get invalid license error... but its installed on the same domain as before, just different directory.

I can use my other license and start over, but do not understand how the license is invalid after trying to re-install on same domain name... can someone enlighten me?

Look in your conf.php file is the license key in there or does it just say ' '? That happened to me once and I had to drop the key in the file between the ' ' ;) Everything came right back up.

[Steve]

yes Alex, go ahead and reissue the key thanks

[Alex]

Done, if you have any further issues, please submit a ticket to licensing queue (https://www.vivvo.net/support/contact), will be dealt with much faster.