Will new Vivvo 4.1 help with performance

[enrique]

We are currently experiencing major problems with Vivvo. Namely that whenever we send out our newsletter (not though Vivvo system) to our subscribers (10,000) the resultant traffic causes the Vivvo system to crash (the site doesn't load).

I have contacted support and they have simply told us to clear the session data (we have a cron running that does this) and to turn on caching (we have it turned on).

What i would like to know is whether upgrading (when the upgrade becomes available) will resolve this issue. Have there been significant performance improvements? We are at the point now where we may have to choose a different solution if this can't be resolved.

Have any other people out there experienced similar problems? We're getting desperate.

[casca]

We are currently experiencing major problems with Vivvo. Namely that whenever we send out our newsletter (not though Vivvo system) to our subscribers (10,000) the resultant traffic causes the Vivvo system to crash (the site doesn't load).

I have contacted support and they have simply told us to clear the session data (we have a cron running that does this) and to turn on caching (we have it turned on).

What i would like to know is whether upgrading (when the upgrade becomes available) will resolve this issue. Have there been significant performance improvements? We are at the point now where we may have to choose a different solution if this can't be resolved.

Have any other people out there experienced similar problems? We're getting desperate.

I run a top ten consumer publication (according to google, yahoo and alexa) on vivvo. We have a lot more than 10,000 users and we do have some lag issues on front page loading. However, we haven't had any crashing since I moved the system to our production servers. We have everything running in VM's and replicated, using failover/high availability on VMWare's ESX software.

It sounds less like a Vivvo issue and more like a hardware problem. The bottom line is you need enough processor and ram to handle your traffic and if you don't have it, you'll have issues like that (we did when we were in our development environment and stress tested it, but our dev boxes aren't nearly as beefy as our production environment).

Good luck on the upgrades :) {P.S. In the dev environment, The Vivvo Beta has shown to be a lot less CPU intensive on page loads, if you switch to a VM environment and use ESX server you you will be able to setup high availability. If one of your sites goes down it will close that session and bring another copy up, and if that box freezes up your second production server will bring up sites and alert you. It's pretty nifty. I think they just came out with a Vmware ESXi version that is free that would probably do the trick for you (I wish it was out when we BOUGHT ESX Server :( )

P.P.S. Boccio this has been the LONGEST TWO WEEK WAIT (Cough) I've ever been through! (Cough Beta -> Release w/Conversion Script COUGH)

<grin>

(Pretend I'm a four year old that can't wait for his ice-cream.)

[apocan]

Vivvo 4.1 will be mainly for the performance of oursites. I hope everything would be better with it :)

[enrique]

Hi Casca

Thank you for taking the time to post such a detailed reply. It really helps to know that there are high-trafficked sites successfully running Vivvo. The problem i've been having is that Vivvo say it's a hardware issue (i don't blame them), and my Hosting company say it's Vivvo (i don't blame them either) :confused:

I've finally managed to get the Hosting company to change the server and we are hoping that once that has been done it will solve the issues. As far as your setup i'll look into what you are suggesting. I don't think we are yet at the volume of traffic you're running with but hopefully the site will grow. You've given me lots of info to go and research. :)

Thanks again for taking the time to bother to reply, i appreciate it.

Cheers and all the best
Enrique

[enrique]

Vivvo 4.1 will be mainly for the performance of oursites. I hope everything would be better with it :)
Thanks Apocan, i hope so too :)

[boccio]

The problem i've been having is that Vivvo say it's a hardware issue (i don't blame them), and my Hosting company say it's Vivvo (i don't blame them either) :confused:

This is a common thing, unfortunately - you're not the only one stuck in between software vendor and hosting company pointing the finger to each other.

Knowing this to be a point where customers usually loose their nerve, out support engineers are trained and instructed not to blame host unless 110% positive about an issue not being caused by Vivvo, eGremlins or anything else. Unfortunately, I can't say the same about various hosting companies whose so-called "senior" support engineers won't even take a look at what is actually going on...

I guess there is just no way around this currently, except for those who use server housing or dedicated boxes with own admin (not managed servers). And those usually make less than 15%...

[shady101]

This is a common thing, unfortunately - you're not the only one stuck in between software vendor and hosting company pointing the finger to each other.

Knowing this to be a point where customers usually loose their nerve, out support engineers are trained and instructed not to blame host unless 110% positive about an issue not being caused by Vivvo, eGremlins or anything else. Unfortunately, I can't say the same about various hosting companies whose so-called "senior" support engineers won't even take a look at what is actually going on...

I guess there is just no way around this currently, except for those who use server housing or dedicated boxes with own admin (not managed servers). And those usually make less than 15%...


frankly i've used vivvo in 3 diff servers , one of them was a Vps and the others were dedicated
and all of them were totally a disaster with huge traffic on my site and daily new news ..
i tried everything to reduce server load
catching time up to 9000 s
archived 2000 articles
optimized DB
but the problem is the same .. and all companies i ve dealt with them ensured that the script is the main reason , and it was showing clearly in the servers monitoring systems

i just have one hope , that when the new version released .. I'll buy it and hope this performance issues be fixed

that's why i cant wait for the new release ,, i loved vivvo after trying other scripts , its real good in everything , except this server load thing , and i want to continue using it , that's why I'm waiting