When will I received your product?

[Django]

Dear Sir/Madam,

I purchased Vivvo News Management CMS (Developer). After finish payment, I see message that told me you’ll send me your product about 1 hour. But I do not receive your product yet. Could you tell me when will I received your product?

Best regards,
Kathy Beckwith

[Mark]

Dear Kathy,

Your credit card was declined, so we were unable to proceed with your order.