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DaveTomneyUK
12-08-2007, 09:09 PM
Hi,

I tried to pay for the $195 package but my browser crashed when it redirected me to the Paypal payments page and when I login to the client area it says this.

Total Register Balance: -195.00
Total Orders to Date: 2
Total Invoices Paid: 1
Total Invoices Due: 1
Total Invoices with Credit: 0

Recent Order Activity
#870 #e72b3800 Standard 12-08-2007
#866 #14af3bc9 Trial License 12-08-2007

Recent Invoice Activity
#870 #874 $195.00 $-195.00 12-08-2007
#866 #870 $0.00 $0.00 12-08-2007

How do I complete the payment process?

boccio
12-09-2007, 01:17 AM
The order is flagged as incomplete on our side. Please check if your card has been billed and let us know via HelpDesk - we'll activate your license manually. Alternatively, you can make another purchase if you don't want to wait for this to be resolved - and if you end up being billed twice, we'll refund one.

DaveTomneyUK
12-09-2007, 11:39 AM
The order is flagged as incomplete on our side. Please check if your card has been billed and let us know via HelpDesk - we'll activate your license manually. Alternatively, you can make another purchase if you don't want to wait for this to be resolved - and if you end up being billed twice, we'll refund one.

The payment went though allright I clicked the history in the client area.

All is fine now thanks for the reply.