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View Full Version : How come sales@word-press.net will not return my email.


seemoresearch
03-03-2006, 08:22 PM
:confused: You told me to contact sales@word-press.net. I did and they did not answer my questions. What is your tech service like? If I can't get a response before I give you my money what will happen when my site is down and no one responds?

boccio
03-04-2006, 12:24 AM
Our standard response time for inquiries is 12-24hrs.

I don't see anything wrong, if you are under the impression that one of your emails is not answered, please resend it.

//edit:
just checked with sales staff, your email sent on Thursday, 2nd 10:08 pm was answered on Friday 3rd, 1:08 pm, which means within 15 hrs.

I really see no reason to be so harsh, this is absolutely within SLA we give to all email enquries.

seemoresearch
03-04-2006, 11:31 AM
I was wrong. They did respond to my email. It was in my junk folder. Sorry.